Welcome to DelSmart IoT. We strive to offer the best experience possible for our customers. Please read our Cancellation and Refund Policy carefully to understand your rights and obligations when purchasing our software services.

1. Cancellation Policy

1.1 Subscription Plans

• Monthly Subscriptions: You may cancel your monthly subscription at any time. Cancellation will take effect at the end of the current billing cycle. Access to the software will continue until the end of the paid period.
• Annual Subscriptions: You may cancel your annual subscription at any time. Cancellation will take effect at the end of the current annual billing cycle. Access to the software will continue until the end of the paid period.

1.2 Cancellation Procedure

• To cancel your subscription, log into your account on our website, navigate to the subscription settings, and follow the instructions for cancellation. You may also contact our customer support team at service@delvingrd.com to assist with the cancellation process.

2. Refund Policy

2.1 Eligibility for Refunds

• Monthly Subscriptions: Refunds are not available for monthly subscriptions. If you cancel your monthly subscription, you will not receive a refund for the current billing cycle.
• Annual Subscriptions: Refunds for annual subscriptions are available only if the cancellation request is made within 30 days of the initial purchase date. After 30 days, no refunds will be issued.

2.2 Refund Procedure

• To request a refund, contact our customer support team at service@delvingrd.com within the eligible refund period. Include your account details and the reason for the refund request. Our team will process your request and notify you of the refund status.

2.3 Processing Refunds

• Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.

3. Exceptional Circumstances

3.1 Service Issues

• If you experience technical issues or service interruptions that significantly impact your use of the software, please contact our support team immediately. We will investigate and, if necessary, provide a prorated refund or account credit for the period during which the service was unavailable.

3.2 Changes to Services

• If DelSmart IoT makes significant changes to the software that adversely affect your use of the service, you may be eligible for a refund on a prorated basis. Please contact our support team to discuss your concerns and determine eligibility.

4. Non-Refundable Items

4.1 Customized Services

• Fees for customized services or one-time setup charges are non-refundable once the service has been initiated or completed.

4.2 Promotional Offers

• Subscriptions purchased under promotional offers or at discounted rates are non-refundable.

5. Contact Information

If you have any questions about our Cancellation and Refund Policy, please contact us at:

Delving Research and Development Private Limited
Email: service@delvingrd.com
Phone: +91 9894995423
Address: III Cross, 53-2, MKP Colony Main St, Maniyakarampalayam, Ganapathy, Coimbatore, Tamil Nadu 641006

By subscribing to DelSmart IoT Online Monitoring Software, you acknowledge that you have read and understood this Cancellation and Refund Policy and agree to be bound by its terms.